Thanks for shopping at Koyle. If you are not entirely satisfied with your purchase, we’re here to help.
KOYLE aims to ship all orders within 48 hours of order receipt.
KOYLE will only accept the return of items that are faulty. You have 14 calendar days to return your item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund of the full amount. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Unfortunately, we cannot offer exchanges on KOYLE purchases as your requested item may sell out prior to us receiving your return.
If you have any questions on how to return your item to us, please don’t hesitate to get in touch via our contact page.
For all returns and refunds please complete the form below and we will be in touch.